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Forgotten Password

Enter your Employee number	This is a required field
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Forgotten your Password?

• Once you have entered your Employee number above you’ll be prompted to answer your security questions
  – please remember the answers you provided during the registration process
• If the security answers are correct you’ll receive password reset details via your email
• If you cannot remember your security answers, please contact the Capita team on
  
  EnergiaGroup@capita.com      03453583641

Account Lock-Out:

• If you enter an incorrect password more than3 times, the system will lock your account for 15 mins. (A login failed alert will appear)
• If you attempt to log in during the lock out period, the timer will be reset to 15 minutes
• After 15 mins – please reset your account via the ‘forgotten password’ route above